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Frequently Asked Questions
All You Need to Know to Order in Confidence
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Visit our store to discover all our products, available in handy 1kg sizes, for both food professionals and home cooks.For other sizes, simply email us your required products, preferred packaging sizes, and any details regarding urgency or special shipping requirements. We will prepare and send you a full quotation within one business day.
Yes, we offer flexible packaging options ranging from 10g units to large bulk packs. Most B2B clients prefer 1kg pouches or bulk formats, depending on their production needs. When placing an order, please specify your total quantity and preferred packaging size. For 1kg pouches, directly visit our store.
We do not have a minimum order quantity. Custom blends may require larger batch sizes depending on formulation and ingredient availability.However, please note that prices may vary for orders requiring bespoke packaging or small-batch production.
For first orders, we issue a proforma invoice. Credit terms may be granted once you've established a payment history with us.
If a batch fails to meet your specification, we can review it against your quality requirements and propose a solution, including re‑blend, re‑test, or replacement. Custom‑blend customers should agree specifications before scale‑up.
If you need to cancel or modify your placed order, contact us immediately via this form or our contact page.Once your order has been shipped, it can no longer be cancelled or recalled. The shipment must be delivered before a return can be arranged in line with our returns process.
Yes — we can set up long-term relationships, supply agreements, or regular ordering, especially for customers with consistent production needs.
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